Please note that Remote Support appointments may incur consulting fees payable to Stief Group.

Instructions for accessing Remote Support:

1. Call Stief Group’s toll-free number (1-800-540-3164) to discuss the specifics of your issue, or send us an email outlining your issue.
2. Once you are speaking to a consultant on the phone, click the “Connect To Remote Support Now” button above.
3. If you don’t already have the Splashtop application downloaded onto your computer, you will be prompted to download it and execute the program; the consultant can walk you through this process if needed.
4. Once Splashtop is running, a small window will pop up; provide the consultant with the code shown in the pop-up window.
5. Once the consultant has been given the code, it will take a few seconds for them to connect to your screen.
6. Walk the consultant through the problem you are experiencing.